Sales and Sales Management Training
Upgrade Performance is a performance improvement company that partners with organizations and groups that are firmly committed to improving the efficiency and effectiveness of their sales or service teams. Great companies get better because they invest in their people - when their people improve, their bottom line improves. The Upgrade Performance process delivers first in class results for sales and service teams. We develop customized programs for your front line and management teams that are specifically focused on delivering business results. Imagine your entire team executing like a top performer - that is our goal!
Upgrade Performance sales training is customized to meet the current challenges and goals for each client. Through an intensive discovery and development process with client leadership and top performers, we combine current best practices with fundamental consultative selling principles to produce sales processes, training content and selling tools that are relevant and immediately useful. This delivers a customized tool set that can be immediately applied to customer opportunities to produce better sales results and a more consistently positive customer experience. Upon completion participants experience a genuine sense of confidence because they have had extensive opportunities to practice their skills in a realistic framework. They feel better prepared, have a clearer focus on what needs to be done and know how to control the process to make things happen.
Most managers are accustomed to generating results through their own hard work and skills. However, as the responsibility and complexity of their job grows, their effectiveness is limited by how well they are able to focus the sales energy of their entire team and consistently provide timely coaching and performance feedback. Upgrade Performance sales management training offers managers the coaching tools and processes that helps them to improve the performance of each person on thier team. Expectations are clarified, feedback and skill building happens more frequently, communication improves and the team's overall performance urgency increases.Managers invariably feel more proactive and focused on the activities that are actually driving results.
Sales Training
Although each training program is customized, a typical course outline will include:
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Sales Training
- Key skills and habits of top performers
- Introduction to the consultative selling process
- Increasing effectiveness through effective pre-call preparation
- Building rapport and customer trust
- Discovery processes to effectively understand customer needs and uncover opportunities
- Presenting value-added, relevant solutions
- Effectively presenting "What makes us different and how this can help you"
- Closing practices that advance the customer relationship
- Exceeding customer expectations capturing and managing commitment
Sales Management Training
A comprehensive program with a strong emphasis on practice. The program focuses on:
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Sales Management Training
- Conducting an individual performance improvement meeting
- Building a strategy with a team member that he/she will embrace, work hard at and feel accountable to
- Creating less administrative work to free up more time for coaching in the field
- Why the best coaches always find time to watch their people play the game
- What skills all people must have and how the coach can steadily build and reinforce these skills
- How to do one-on-one and group training that sticks
- Using recognition and appreciation to reinforce the behavior you want
- What to say and what not to say when people fail
- Planning and executing a powerful, motivating meeting
- Creating and sharing a vision that is motivating and exciting for the team.
- How to respond to unacceptable performance and behavior so that it doesn't spread
Keynotes / Sales Worshops
High energy, engaging speeches and workshops focused on sales, leadership, coaching and performance.
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Key Notes / Sales Workshops
- Sales Coaching
- Presentation Skills
- Developing Customer Loyalty
- Overcoming Objections
- Team Building
- Ask And You Shall Receive
- Do More in Less Time
- Coaching Decoded – A Practical Guide for Managers